Knowledge assistant use case
Give people approved-source answers, with expert help when needed.
Answer from approved policies, procedures and past work. Show the sources and any uncertainty.
Typical starting pointWorkspace tool
What it uses
Use only the information this work needs.
01Policies
02SOPs
03Approved prior work
04Role and access rules
What happens
Every step stays visible.
01Ask02Check access03Retrieve04Answer with sources05Escalate if needed
Where people decide
Named owners approve important decisions.
01Results follow source permissions
02Approved sources only
03Sources shown
04Feedback and correction history
What success looks like
Compare the result with today’s work.
Resolution timeQuestions answered without manual searchAnswer usefulnessCorrection rate
Workspace tool · Knowledge assistant
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We will map the users, systems, safeguards, and current performance.